FAQ: Classic Drive or Quantum Openers
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A recent electrical storm (or other act of nature) affected my garage door opener, along with other appliances in my house. Is this covered by the product warranty.
No, acts of nature are not covered under the product warranty. However, check your homeowner insurance. These policies often cover damage due to acts of nature.
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Can I use my Transmitter (remote) from another opener with the Wayne-Dalton opener?
No. Only Wayne-Dalton transmitters will work with a Wayne-Dalton opener.
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Door hesitates during downward travel when activating my Wireless unit
The cause is weak batteries in your Wireless accessories. Replace batteries in both Photoelectric Sensors and in the Wall Station.
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Hand-held remote (Transmitter) will not program.
If your transmitter has a green LED, be sure to follow the Changing Transmitter Code (refer to Programming Transmitters section of this Web site). TIPS: 1) Unplug other garage door openers or any signal transmitting devices in the garage. 2) Be sure the green LED is solid before flashing during Step 2 of Changing Transmitter Code.
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How do I get additional help if I can't find the answer on this website?
If you need additional help we recommend you contact your local dealer. If a local dealer isn't available - please call 1-888-827-DOOR.
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How do I program my Wireless Photoelectric Sensors?
Programming: Set Emitter to align (Green Transponder LED should blink). Program switch needs to be pressed and held (if status LED is not on) until status LED does flash or pressed and released (if status LED is already flashing). You may also refer to the Programming Wireless Sensors section of this Web site.
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How many garage door openers can I program with one Keyless Entry Pad?
You may program up to four (4) garage door openers per Keyless Entry Pad.
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How many Keyless Entry pads can I program to my unit?
You may only program one (1) keyless entry pad per unit.
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I can't find the rail guide. What should i do?
The plastic rail guide is smaller than the illustration in your manual. The guide should be used to ensure that the rails are level. However, you may use any similar tool (e.g., level) if a rail guide is missing.
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I purchased my unit from an authorized Wayne-Dalton dealer or retailer. How do I get missing parts?
Call (888) 827-3667 and provide the following information available: your name, address, Model/Series number, Purchase Location (name, city, state), D.O.M. (date-of manufacture located on the bottom center of the back panel), and the 5-Digit Code (located on your box - most likely on a sticker).
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I've programmed my Wireless Photoelectric Sensors. The Trolley travels a short distance from the Open position and reverses.
You must attach your garage door in order for the Wireless Sensors to function properly. These sensors are activated by door vibration. This helps conserve battery life because the sensors only turn on when the door is activated and moving.
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In a power outage, how do I operate my door?
Pull the red Emergency Release Cord to disconnect the chain latch from the Trolley. if it does not disconnect, lift the chain latch off the Trolley and pull the red cord.
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The garage door opener operates properly, but the light does not run on.
First, make sure that the light bulb works. Second, unplug the power cord. Remove the diffuser (white plastic cover for light). Remove the light bulb. With a needle nose pliers, pull out the copper contact a bit that is inside the bulb holder. It may be pressed too far in and is not making contact with the bulb.
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What is the correct tension for the chain?
Tighten down the "U" bolt evenly against the front rail bracket so that the chain is approximately 5/8 inches above the rails. This distance should be measured from the bottom of the chain to the rail.
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What is the gauge of wire used for the wired Photoelectric Sensors and Pushbuttons?
22 gauge wiring is used for our units. Using a different gauge of wiring could disturb the proper operation of your unit.
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What is the length of the complete rail assembly?
The length of the 7 ft door rail is 118.5 inches, or 9.875 feet.
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What is the purpose of the A,B,C settings in the Wireless Photoelectric Sensors?
Emitter: Vibration Sensitivity Jumper Switch is located under one battery in the Emitter (Red LED). A=Most Sensitive, B=Normal, C=Least Sensitive. The benefit of the C setting is longer battery life. Transponder: Channel selector for additional doors/units is located under one battery in the transponder (Green LED). Use different settings for multiple transponders.
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When should I cut the plastic tie on my chain?
After the rails have been verified as aligned in Rail Assembly Step 6, you may remove the plastic tie from the chain. Ensure that the chain is on the sprocket at the motor head.
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Where do I find help for programming my Keyless Entry Pad?
Refer to Programming Keyless Entry pad section of this Web site
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Which Keyless Entry Pad do I need to purchase for this unit?
Purchase Wayne-Dalton Wireless Keyless Entry Pad Model 02-3039 (U)..
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Why do light bulbs burn out so often?
There are three possible causes: 1) Extreme changes in temperature outside shortens a bulb's life, 2) Poor seals on the bulb. If the vacuum leaks into the atmosphere, the filament will burn out at once and 3) Vibration can cause the thinner filament of regular bulbs to bur out quickly. Resolution: Use a rough service bulb (for vibration) or a refrigerator bulb (for cold weather conditions).
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Wireless Wall Station will not program.
a) If you have a Green LED on your wall station, be sure to follow the Changing Transmitter Code (refer to Programming Wall Stations section of this Web site). b) If you have a red LED on your wall station, you only need to follow the Wall Station Programming instructions.
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With what door size is the unit compatible?
The unit is compatible with a 7 ft high door. Options for doors higher than 7 ft: 1) 8 ft extension kit, 2) 8 ft one-piece rail assembly, 3) 9 ft one-piece rail assembly and 4) 10 ft one-piece rail assembly. You may purchase the extension kit through a Wayne-Dalton dealer. The one-piece rail assemblies are available through authorized Wayne-Dalton professional dealers (return to Home Page to find the nearest authorized dealer).
